To ensure your package is delivered correctly and within the stated delivery timeframe, please ensure your address is entered correctly and includes all relevant and/or required information.
The use of correct abbreviations, street numbers, building or apartment numbers, and routing information (if applicable) is essential to ensure timely delivery. We assume no responsibility for lost, misplaced, or misdelivered items if the address provided is incorrect or entered incorrectly at the time of purchase.
PROCESSING TIME
We prepare your orders with love within 48 hours of confirmation (excluding delivery time). Orders placed after 12 p.m. on Fridays will be shipped the following Monday. Please note that delivery times may be extended during promotional offers, holiday periods, or special events.
Once your order has been shipped, you will receive an email and/or text message with tracking information.
Please note: The PRODUCTION time for personalized jewelry (engraving & charms) is approximately 2 to 4 business days and may be extended during promotional offers, holiday periods, or special events.